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"In all my years and over 100,000 miles in the last 8
I have been fortunate not ot have any major trouble i could'nt fix myself or with the help of friends .
But last Thursday 2/25/10 would be my day .
Myself and 4 others were out for a week of riding the hill country all week .Thursday morning we headed over to Camp Wood from the D'Rose Inn for some breakfast at BJ'S
When we pulled ,Parked the bikes and one of mybuddies comes over and says ther are things falling off my bike .
Well it was Bolts from my pulley ,While riding 337 i had sheered what at first was one Bolt but realized it was all but two .
I called Leslie at Javalina Harley and she tells me don't worry then within minutes there was a wrecker on the way .
Once getting to the dealer Leslie informs me that they do not have the parts but not to worry .
So i sat back and within 2 hours they found all the parts and had me back on the road .
I hope if i ever break down again i will be close to Javalina Harley .
For all that ride the Hill Country you should just go to Javalina Harley and just check out the Excellent Staff
Thanks a million to the service department and to Leslie The service Manager "
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| By: carl slidell,LA |
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"I had a recall on the ABS system of my 06 FLHPI and took it to Javelina for the job. I had not made a arrangements for a ride home as I thought that it was a quick fix. Due to parts to be ordered, I had to leave my bike. Service provided me with a loaner until, the recall repairs were made. Great service and the work was outstanding. Parts sales and clothig sales have always been great also!"
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| By: Walter Fredericksburg,TX |
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"i live in lumberton texas which is north of beaumont ....was headed out to the hill country for the biker rally this past week(bandera) also to ride the hill country......i have a 2007 heritage softail..stopped at our local harley dealership to get the seals replaced on the oil tank return lines....which they did in a couple of hours...i paid and left headed west..to join 7 of my fellow co-workers on a beauitful friday morning...i get up friday morning...head towards our meeting place...stop to get some gas ...and discovered oil dripping from the return oil lines again.....told my friends to go ahead on the ride...i loaded up my harley and headed to javelina harley not knowing if i was gonna be able to get it fixed in a few hours or days......got there talked with leslie and vince...told them the problem...filled out some papers...they had my bike in and out.. FIXED.. they test rode it to make sure....excellent dealership....excellent staff.....excellent mechanics...all bend over backwards to get me in and out of there in a timely manner...JAVELINA HARLEY IS FIRST CLASS......thanks"
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| By: terry lumberton,TX |
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"Kris, one of your mechanics worked on my '99 R.K. and did an unbelievable job. He dialed in my fuel injection so well that I got rid of my fuel tuner, I'm still baffled how he did it, it doesn't even backfire anymore. From now on, Kris is my mechanic!. I've never bragged about work I've had done at a dealer, however this guy impressed me!."
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| By: john helotes,TX |
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"Long past due comment here, but wanted to express thanks to the Service Dept, especially Leslie and Vince. I was in the middle of a 4-day Memorial Day weekend ride, from Arlington, to Harlingen, Corpus, and back home doing ride stops with my local Chapter, when the starter went out on my 2009 Ultra. I called from Junction, and Leslie insisted bringing it in as soon as possible. When I arrived, she came out to listen to the starter and grimaced at the sound. I was in and out in about 6 hrs time, even though there were a couple bikes ahead of mine. Vince brought the old part out to show me what happened and offered suggestions on making starting easier. The professionalism these 2 people gave me went beyond what I expected, and even though I was down a day of riding(plus it was raining), we still had a great weekend of riding, racking up over 1700 miles. Thanks again. "
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| By: Lee Arlington,TX |
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"JUST WANT TO THANK FRANK AND HIS STAFF FOR ALL THE HELP WITH 2006 WIDE GLIDE YOU GUYS HAVE A CUSTOMER FOR LIFE THEY ARE GREAT PEOPLE THEY CARE ABOUT THERE CUSTOMER KEEP UP THE GREAT WORK THANKS PHIL"
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| By: PHILLIP SAN ANTONIO,TX |
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"John Wheeler was great again, We brought a 2009 Heritage Softail, We traded in our 2007 Sportster, We had gotten our Sportster from Him,and like when we brought our sportster John was a great help, i received a great deal and I'll keep coming back to Javelina, and recommend your dealership to all my friends who want a great bike and great deals.."
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| By: Darrell san antonio,WA |
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"Mark Merlo was my salesman and worked with me patiently for about a month. When we went in to see him, without calling ahead, he made time for us. Everyone employee that we met were very friendly and professional. I had the BEST and easiest experiences ever! I will definitely refer everyone I know to Mark and Javelina. Thanks!"
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| By: Roxanne San Antonio,TX |
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"Javeline harley davdson has the best price on new and preowned bike I seen around. Keep up the good work. "
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| By: gary san antonio,TX |
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"your parts people are the most friendly i have had the pleasure to deal with in a long time.keep up the good work."
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| By: john medina,TX |
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"my experience was a whole lot better at javelina then at any other H-D dealer. those guys need to take a class in sales"
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| By: roger sanantonio,TX |
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"I was tempted to buy a cheaper metric bike much closer to my home, but John Wheeler made such a great, no pressure presentation of a 2008 Road King Classic, I couldn't resist the bike. I'm a Harley rider and a Javelina customer, and I would recommend them to anyone who asked."
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| By: Anonymous Kerrville,TX |
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"While touring the beautiful hill country. I got a flat on my bike. Had to have it towed to Javelina Harley-my first visit there. This was about 3:30 pm on Saturday afternoon when we got there. I assumed I would have to get a room and wait till Sunday if not Monday to get my tire replaced. But to my surprise it was instantly taken in and my tire was replaced. I was on the road again headed to Bandera by 5pm. Thanks so much Javelina Harley and technician Mike Hitchcock and all others that contributed to the speedy fix!!"
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| By: Wanda Pflugerville,TX |
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"I just want to inform the owner of this Harley Davidson shop, Javelina Harley, that you have a great shop. I want to bring to your attention the excellent service that was given to me by Mr. John Wheeler. I was interested in a bike and he took the time to discuss and give me answers to all of my questions. I have been to the local Houston Harley shop at least 5 times in the last two weeks to purchase clothing for my wife and have ventured into the bike area as well. Not once have I been approached by anyone to see if I was interested in a bike in the Hosuton shop. I did get approached right away in the Javelina shop. You guys run a professional shop there and I just wanted Mr. John Wheeler to be reconized for his work. I am not ready right yet to purchase a Harley but when I am I will be giving Mr. Wheeler first shot at getting me on a Harley.
Best regards"
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| By: Anonymous Houston,TX |
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"You guys are the friendliest and most considerate of any HD dealership i have done business with. Even though yall are over 200 miles away from my home, i will consider you first when it comes to any major purchases. Thanks so much."
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| By: oscar Houston,TX |
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"I have been riding more than 35 years and dealt with HD dealers from coast to coast. I have never experienced a dealer and staff that even come close to Javelinas' focus on customer service and satisfaction. This is a staff that should be used as an example to other dealers across the nation as a shinning example of what a customer only dreams of. Not only does this staff meet expectations, in my opinion, they go well above the call of duty when it comes to attention and details to make sure their customers are satisfied. Truly an exceptional place to do business with not to mention their strong focus on integrety. OUTSTANDING!!!
papamax, Texas"
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| By: Max Helotes,TX |
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"This is the best dealership I have been in. Everybody has been exelent."
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| By: William Kerrville,TX |
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"This is truly a 5 Star Dealer. The entire staff is 1st class!"
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| By: Leo Boerne,TX |
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"I showed up unexpectedly on Saturday afternoon at 3:15 with a rear wheek problem. I had been on the Texas Honor Ride, 800 escorted bikes from Houston to San Antonio. At a stop, one of the other riders told me that my rear wheel looked like it was wobbling. Not knowing if it was safe to continue riding, I came to Javelina on a friend's advice.
I am still amazed at the help that I got! While the techs were attempting to true the wheel, parts was checking the inventory for a replacement should it be needed. After talking with the service manager, I felt that it would be safest to just replace the wheel with one that the parts guys had located. They did and I was back on the road, safely, at 5:15.
I REALLY appreciate EVERYONE's hard work, late in the day on a Saturday. Sorry that I don't remember all the names, but Steve-O that did the majority of the work and Gene in parts who scoured the system for the wheel were GREAT, as was the girl at the service desk.
THANK YOU and the crew for the hard work and help!
Sincerely, Mark Silver"
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| By: Mark Kingwood,TX |
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"I contacted the service dept about a problem with my transmission oil. They invited me to come in and let them take a look. Upon arrival, the lady at the service desk took care of the problem herself. Her sincerity and professionalism was outstanding even though there was no charge for her help. I will definitely return. Folks were much nicer than that "other dealer"."
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| By: Calvin San Antonio,TX |
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"I purchased a 2007 1200 sportster, John Wheeler was a blessing,he talked to me and my wife w/ no bull I walked in on sat 7/21/07 and walked out w/ a new harley. The dealership was so helpful. and the bounus of the riding course was great Scott and Dave were great, I've recommened your dealership to everyone. You guys are great...Darrell Correa"
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| By: darrell san antonio,TX |
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"I have had some problems with some of things I have bought. However your people took care of these problems in a manner that far execeeded what I thought possiable. Your dealership and Harley-Davidson have stood behind your products and made me a customer for life.
Thank You"
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| By: Brad Fredericksburg,TX |
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"My wife and I just completed a 3000 mile road trip on our 2007 Ultra. During the trip we spent a few days in Utopia TX. The morning we went to leave I hit the starter button and nothing happened - voltage was good, lights and indications were ok, just no starter. I checked fuses etc and did not find a quick and easy fix.
I contacted HOG Roadside assistance and had the bike towed to Javeline HD.
We checked in about noon and Ty moved us to the head of the line since we were on the road. Victor determined the starter had failed. A new starter was found at another dealership and was brought over and installed. We were back on the road by 4:30PM.
Thanks to everyone at Javelina for the great service.
Bruce"
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| By: Bruce Henderson,NV |
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"I went to the other dealership in town because it is closer. I never could get anyone to wait on me on two different visits. I came to Javelina Harley and was immediatly impressed with the customer service. I spent time with John Wheeler and got all my questions asked and bought my dream bike two days later."
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| By: Stephen San Antonio,TX |
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"Javelina Harley is a great place to visit, buy from, and to utilize the service department. 5 star all the way"
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| By: Randy San Antonio,TX |
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"Each time I go to the dealership, everyone has been friendly and helpful. I will recommend Javelina and John Wheeler to my friends who are looking to purchase a motorcyle. Keep up the good work. "
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| By: James San Antonio,TX |
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"I have had many great experiences with Javelina Harley Davidson. That's why I will continue to come back. The new Harley dealership in town won't even greet or talk to me when I come in for items, but at Javelina, customer service is very evident and goes a long way! Keep up the great work. "
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| By: Joe ,TX |
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"I have bought three bikes in the last five years and the whole team has always been professional and very courteous. "
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| By: Bill Boerne,TX |
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"I bought a new bike and had trouble with it and they came buy and picked it upped and supplied me with a loaner while my bike was being fixed. Saveing our plans we had for the weekend ride."
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| By: Butch Boerne,TX |
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